University of Montana campus

Business

Certificate of Applied Science - Customer Relations at University of Montana

University of Montana, United States

Programme overview

The Customer Relations Certificate prepares students to give customers what they expect, and then give them more! Communication verbal/nonverbal , navigate challenges, effective conflict resolution, and listening skills Manage interpersonal relationships and build teams

Faculty: Missoula College  |  Duration: 30-31 credit hours  |  Location: Missoula, MT, United States

What you will study

30-31 credit hours. Required courses include Introduction to Business; Career Readiness; Business Ethics and Social Responsibility; Customer Service Management; Introduction to Interpersonal Communication; Introduction to Public Relations; Intro to Computer Modeling; Contemporary Mathematics; College Writing I.

Career pathways

Graduates are prepared for work as customer service representatives and managers in a variety of industries.

Official programme page

Application information

Entry requirements

University-level admission applies (University of Montana undergraduate admission; no separate programme-specific application is listed unless noted). Increase your competitive advantage by creating a service culture, building and maintaining relationships, and developing customer service management systems. Apply service-level decisions to develop staff, enhance customer loyalty, and deal with challenges and conflicts while serving both internal and external customers.

Duration: 30-31 credit hours

Apply through the official page: https://umontana.edu/apply.php

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