Refund Policy

Last updated: 9 November 2026

This policy explains when you can get a refund for paid services, consultations and courses on StudyMapped. To request a refund, email [email protected] with your order or invoice number.

1. Services (for example document review or application support)

• Before work starts: full refund.
• After work has started: partial refund for the part not yet delivered.
• After the service is delivered: no refund, unless the service was not provided as described.

2. Consultations

• Cancel at least 24 hours before your booking for a full refund or a free reschedule.
• Later cancellations and missed sessions are not refunded.
• If we cancel, you can choose a full refund or a new time.

3. Courses

You can get a full refund within 7 days of purchase if you have completed less than 20% of the course.

4. What is not refundable

• Third-party fees paid on your behalf, such as university application fees, test fees or visa fees.
• Outcomes outside our control: an admission, scholarship or visa refusal is not grounds for a refund.

5. How refunds are paid

Approved refunds go back to the original payment method within 10 business days of approval. Your bank or mobile-money provider may take longer to show it.

6. Your legal rights

This policy does not affect any rights you have under consumer law.