Licence Tourisme, Parcours Conseil et commercialisation des services et produits touristiques (L3, apprenticeship) at Université d'Angers

A professionalising work-study final-year parcours centred on the skills needed to welcome the customer, book the chosen services and measure satisfaction. It covers the key stages of the tourism customer journey: reception and information, advice and personalisation, selling services, after-sales service, satisfaction and loyalty, alternating university and company periods.

Faculty: INNTO Angers - ESTHUA  |  Department: Tourism  |  Duration: 1 year (L3), work-study  |  Study mode: full-time; French  |  Intake: September  |  Location: Angers, Pays de la Loire, France

What you will study

The tourism customer journey, delivered in alternance between university and company.

Career pathways

Reception manager, head of customer reception, public services manager, ticketing manager, concierge manager, shop manager, quality coordinator, in tourist offices and receptive agencies, travel agencies, cultural sites, performance companies, tourist transport companies, concierge services and theme parks.

Official programme page