Further Education and Training Certificate: Hospitality Reception at International Hotel School (Pty) Ltd (The)

This qualification is designed to develop the skills and knowledge required for front office and supervisory roles within the accommodation sector. It integrates key aspects of front office operations, guest services and team supervision to prepare individuals for dynamic and customer-facing roles. Duration: 8 Months (33 Weeks in total – 16 Weeks on Campus, 16 Weeks in WIL, 1 Week FISA Examination).

Duration: 8 Months (33 Weeks in total – 16 Weeks on Campus, 16 Weeks in WIL, 1 Week FISA Examination)  |  Study mode: full-time  |  Intake: March, July & August  |  Location: Johannesburg, Gauteng, South Africa

What you will study

Programme content includes: Operate essential computer systems and manage telephonic and written communication; Deliver excellent customer service with cultural sensitivity and professionalism; Manage safety, hygiene and security standards in the workplace; Develop and apply workplace communication, teamwork and interpersonal skills; Support operational functions such as stock control, supply needs and cleaning schedules; Provide basic first aid and ensure a safe, secure and welcoming environment for guests.

Official programme page