Master of Management Sciences in Contact Centre Management at Tshwane University of Technology

Programme overview

Master of Management Sciences in Contact Centre Management is a structured master's degree at NQF Level 9 (180 credits) in the Faculty of Management Sciences, Department of Business and Information Management Services, at Tshwane University of Technology. Presentation: Online presentation. Modules are presented in a 7-week block format.

Faculty: Faculty of Management Sciences | Department: Department of Business and Information Management Services | Duration: A minimum of two and a maximum of four years | Study mode: blended | Intake: Multiple intakes. Please contact the Academic Department for further information on intake dates | Location: Pretoria, Gauteng, South Africa

What you will study

Published curriculum modules include: Analytical Methods A; Analytical Methods B; Contact Centre Technology A; Contact Centre Technology B; Digital Marketing A; Digital Marketing B; Ethics in the Marketplace A; Ethics in the Marketplace B.

Official programme page

Application information

Entry requirements

A Postgraduate Diploma in Contact Centre Management (or an equivalent qualification), or a relevant bachelor honours degree in a related field, or a professional bachelor’s degree at NQF Level 8. Candidates who hold a Postgraduate Diploma or Honours degree without Advanced Research Methodology as a module/subject will be required to complete the Advanced Research Methodology module at NQF Level 8 before being admitted to the programme.

Tuition is charged per module, so the total depends on the modules you register for each year. Current fees are listed in the official fee schedule.

Academic year starts on 1 February 2027 (term 1: 1 February to 25 March 2027); mid-year semester modules start in term 3 on 12 July 2027.

The application fee is R240 for all first applications to TUT and is non-refundable.

Qualifications closing on 15 June 2026: Bachelor of Nursing, Bachelor of Pharmacy, Bachelor of Radiography in Diagnostics, BHSci Medical Laboratory Science, BHSci Medical Orthotics and Prosthetics, Diploma in Traffic Safety and Municipal Police Management, Diploma in Correctional and Rehabilitation Studies.

Qualifications closing on 31 July 2026: all Arts and Design programmes, Diploma in Economics, Bachelor of Architecture (including Extended), Bachelor of Geomatics, Diploma in Industrial Design, other Humanities programmes, and in Science the Diplomas in Animal Sciences, Crop Production, Nature Conservation, Wildlife Management, Kinesiology and Coaching Science, Somatic Therapy, Analytical Chemistry, Biotechnology, Fire Technology, Geology, plus Bachelor of Environmental Health, BHSci Biokinetics, Clinical Technology, Veterinary Technology, HCert Dental Assisting and BSc Industrial Chemistry. Other programmes close on 30 September 2026.

Qualifications still open for 2027 intake as of 1 October 2026: BEng Tech Polymer Technology (Pretoria); BEng Tech, Diploma and Higher Certificate in Electrical Engineering (eMalahleni); Diploma in Credit Management; Diploma in Food Technology, BSc Industrial Chemistry, Diploma in Analytical Chemistry, Diploma in Geology, Diploma in Water Science and Technology, Diploma in Industrial Physics (Arcadia).

Late applications are scheduled for 18 to 22 January 2027 per the 2027 academic calendar.

Apply through the official page: https://applications-prod.tut.ac.za/

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