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Higher Certificate in Service Management at The Independent Institute of Education (Pty) Ltd

The Independent Institute of Education (Pty) Ltd, South Africa

Programme overview

A vocationally oriented NQF Level 5 Higher Certificate (SAQA ID 120260) that introduces service management principles, skills and techniques applicable to a range of service sector industries, with a pathway into cognate diplomas and degrees.

Faculty: Faculty of Commerce  |  Location: Sandton, Gauteng, South Africa

What you will study

Service management principles, customer service management and customer relations, and communication skills.

Career pathways

Junior customer service officer, business service or customer journey consultant, and customer success representative roles in hospitality, retail, financial services, call centres and other service organisations.

Official programme page

Application information

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