Higher Certificate in IT in Support Services at The Independent Institute of Education (Pty) Ltd

Programme overview

The IIE Higher Certificate in IT in Support Services is a 120-credit NQF Level 5 qualification (SAQA ID 81866) offered at IIE Rosebank College. It equips students to provide technical desktop assistance and computer-related support in business environments, covering end-user computing, helpdesk support, basic web development, business practice and communication.

Faculty: Faculty of Information and Communications Technology | Duration: 1 year full-time | Location: Sandton, Gauteng, South Africa

What you will study

Semester 1: Technical Writing and Communication, Computer Architecture, Help Desk, Introduction to Quantitative Thinking and Techniques. Semester 2: Computer Networks 1A, Client Systems Configuration, Introduction to Cyber Security, Work Integrated Learning.

Career pathways

Support Technician, Helpdesk Support Technician, Network LAN Technician, System Support.

Official programme page

Application information

Entry requirements

National Senior Certificate (NSC): Higher Certificate pass with at least 30% in the language of learning and teaching (LoLT); NC(V): Higher Certificate pass with at least 40% English; Senior Certificate: 33.3% in LoLT; international applicants: SAQA Evaluation Certificate with NSC Level 4 equivalence and at least 30% in English. GED holders may be admitted with a SAQA evaluation (NQF Level 4) and a score of at least 145 out of 200 in all four GED subjects. Senate discretionary routes: mature-age admission (age 23 or older with three years' work experience and proven ability related to the programme, or age 45 or older) and Recognition of Prior Learning under IIE policy IIE010 (certificates plus CV).

Duration: 1 year full-time

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